🔒 Privacy Policy – Home & House

1. Introduction

Your privacy is important to us.

At Home & House, we are committed to protecting your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA) and applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.homeandhouse.co.za or interact with us online or in-store.

2. Information We Collect

We collect information to provide better service and process your orders effectively.

This may include:

a. Personal Information

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  Full name
  
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  Email address
  
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  Contact number
  
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  Delivery and billing address
  
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  Payment details (processed securely by third-party gateways)
  
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  Order and transaction history
  

b. Automatically Collected Information

When you visit our website, we may automatically collect:

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  Your IP address and browser type
  
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  Pages visited and time spent on our site
  
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  Device information (desktop, mobile, tablet)
  
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  Cookies and analytics data
  

3. How We Use Your Information

We use your information to:

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  Process and deliver your orders
  
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  Communicate updates, promotions, or support information
  
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  Improve our website and shopping experience
  
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  Comply with legal and tax obligations
  
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  Detect and prevent fraudulent transactions
  

We will never sell or rent your personal information to third parties.

4. Consent

By providing your personal information, you consent to us collecting and using it for the purposes stated in this policy.

You may withdraw your consent at any time by contacting us at privacy@homeandhouse.co.za, subject to legal or contractual restrictions.

5. Cookies

Our website uses cookies to improve your browsing experience and track site performance.

You can adjust your browser settings to refuse cookies, but this may affect some site functionality.

6. Data Storage & Security

Your information is securely stored on Shopify’s servers and protected by industry-standard encryption.

We implement reasonable measures to safeguard your data against loss, theft, unauthorized access, and misuse.

Payment information is handled through Shopify Payments, PayFast, or other secure gateways — Home & House does not store your credit card details.

7. Third-Party Services

Certain third-party providers (e.g., couriers, payment processors, and marketing tools) may collect or process your information only to the extent necessary to perform their services.

Each third party has its own privacy policy governing how they handle your data.

8. Your Rights Under POPIA

Under the POPI Act, you have the right to:

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  Request access to your personal information
  
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  Request correction or deletion of your data
  
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  Object to processing or marketing communications
  
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  Lodge a complaint with the Information Regulator
  

To exercise these rights, please email info@homeandhouse.co.za.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

10. Marketing & Communications

You may receive promotional emails or SMS messages if you’ve subscribed to our newsletter.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date. Please review it periodically.